Privacy Policy

Last Updated: 12th July 2025

This Privacy Policy is provided by Maiz Hospitality Private Limited (“Company”, “us”, “we” or “our”). When we say “we” this may also include our other companies and our affiliates.

We are committed to doing business with the highest ethical standards and appropriate internal controls with respect to protecting your information. We value the personal data you share with us, so we have designed a Privacy Policy that helps set out how we collect, use and share your personal data (as defined in terms of applicable laws) when you interact with us on our websites, mobile sites, applications (collectively, the “Sites”). We encourage you to read this Privacy Policy before using the Sites. Your use of the Sites indicates to us that you understand how we process your personal data as set out in this Privacy Policy.

CONSENT

We shall obtain your consent in writing or electronically accessed by us or a third party as per the consent provided by you to access the information to provide goods / services. This information collected from you is solely for the purposes provided under this Privacy Policy and the consent provided by you. Access, storage and usage of the information by us shall be as permitted/ allowed under extant statutory and regulatory guidelines.

Information shall be collected on need basis and as provided will be on an ‘as on basis’. We shall not be responsible for unverified personal information or information supplied by you.

INFORMATION COLLECTED

  • We may collect non-personal information such as your browser type, cookies, operating system, access times, settings, IP address etc. Likewise, in order to offer you meaningful products and services, we may collect personally identifiable information about you from the following sources:
    • Information you give us on applications or other forms on the Sites.
    •  Information you send us via any medium, including, but not limited to email, telephone, and social media interaction.
    •  If you use a mobile device platform to access the products and services or communicate with us, information transmitted from your mobile device and information from third parties.
  • Following are ways and means by which information could be collected:
    • Registration

In order to become a user of our products and services, you may provide us the following information to create an account: name, email address, company name and address, phone number. We may request other information from you during or after the registration process that we use to provide better and more customized products and services to users. You acknowledge that this information is personal to you, and by creating an account with us, you may allow others, including us, to identify you and to allow us to use your information in accordance with the Privacy Policy.

  • Customer Service

We may collect information when you interact with our customer service in order to accurately categorize and respond to customer inquiries and investigate breaches of our terms.

  • Using Third Party Services and Visiting Third Party Websites

Information you provide to third party websites are not within our control. The terms and conditions of use and the privacy policies of such third party will govern their use of such information. Any information you share with third party websites through the Sites or the use of our products/services will be collected by us. We will use such information in compliance with this Privacy Policy.

  • Use of Cookies

The Site may send a “cookie” to your device. A cookie is a small piece of data that is sent to your browser from a web server and stored on your devices’ hard drive. A cookie cannot read data off your hard disk or read cookie files created by other websites. Cookies do not damage your system. Cookies allow us to recognize you as a user when you return to our Sites using the same device. We use cookies to identify which areas of our Sites you have visited and how you use the Sites. The data collected is used to analyse your use of the Sites and to enhance the user experience. We also may use this information to better personalize the content that you see on the Sites. Most browser software can be set to reject cookies. However, if you reject our cookies, certain functionality on the Sites may not work correctly or at all. We do not link non-personal information from cookies to your personally identifiable information.

In the course of optimizing the products and services to our users, we may allow authorized third parties to place or recognize a unique cookie on your browser. Any information provided to third parties through cookies will not be personally identifiable but may provide general segment information for the enhancement of your user experience by providing more relevant advertising.

  • Web Beacons

We may also use web beacons, pixels, anonymous ad network tags, and cookies to collect non-personal information about your use of the Sites and the websites of selected sponsors and advertisers, to collect anonymous, aggregated auditing, research and reporting for advertisers, and to collect data related to your use of special promotions or newsletters etc.

The information collected by Web Beacons also allows us to statistically monitor data with respect to our Sites and products and services and those of our associated third parties. Our Web Beacons are not used to track your activity outside of the Sites or the websites of our sponsors. We do not link non-personal information from web beacons to personally identifiable information without your permission. However, because your web browser requests advertisements and web beacons directly from ad network servers, these networks can view, edit or set their own cookies, just as if you had requested a web page from their website. If you are a non-registered visitor to the Sites, the only information we collect will be non-personal information through the use of cookies or web beacons.

  • Log files, IP Addresses and information about Your computer and mobile device

Due to the communications standards on the internet, when you visit the Sites we automatically receive the URL of the sites from which you came and the website to which you are going when you leave our Sites. We also receive the internet protocol (“IP”) address of your computer (or the proxy server you use to access the World Wide Web), Your computer operating system and type of web browser you are using, your usage patterns, your mobile device (including Your UDID) and mobile operating system (if you are accessing the Sites using a mobile device), as well as the name of your ISP or your mobile carrier.

We may also receive location data passed to it from third-party services or GPS-enabled devices that you have enabled. Also, as described above, we receive information when you access third-party web pages through the use of our products / services. The link between your IP address and your personally identifiable information is not shared with third parties without your permission, except as described below.

TYPE OF DATA THAT CAN BE STORED

We adhere to strict regulations to ensure data security, privacy, and compliance. We would only store the information which is allowed as per the applicable law which would include certain basic contact details e.g. Name, Address, Contact number and email ID. Any other information if required to be stored would only be on a need basis as permitted under the applicable law.

LENGTH OF TIME FOR WHICH DATA CAN BE STORED

We shall retain your information as may be required to carry out their operations under applicable laws or under the consent provided by you. Retention of information will be as per the applicable laws. Information may be retained for an extended period (i) in case of requirement of any investigations under applicable law or as part of any requirement before Courts/Tribunals/Forums/Commissions etc and (ii) to enhance / improvise our products and services.

RESTRICTIONS ON USAGE OF DATA

  • Purpose Limitation: We collect data only for specific, clear, and legitimate purposes. Data is not used for any other purposes without your explicit consent.
  • Data Security: We implement robust security measures to protect your data from unauthorized access, breaches, and other security threats. This includes using encryption, secure access controls, and regular security audits.
  • Access and Correction: We encourage you to update your data as and when there are any changes. You are also entitled withdraw your consent and to review the information provided and ensure that any information found to be inaccurate or deficient be corrected or amended as feasible.

Please write to us at info@maiz.in if you wish to exercise any of your rights under the Privacy Policy. However, please note that exercising your rights to opt out or withdrawing consent would be in accordance with internal policies and depending on the status of pour product or service availed from us.

BEHAVIORAL TARGETING

We may partner with a third-party ad network to either display advertising on our Sites or to manage our advertising on other sites. Our ad partner uses cookies and web beacons to collect non-personally identifiable information about your activities on our Sites and other websites to provide you targeted advertising based upon your interests.

EXEMPTIONS FROM PRIVACY POLICY

Our Privacy Policy does not apply to any information you post from the Sites to other third-party websites, due to the public nature of such postings.

LINKS/POSTINGS TO OTHER WEBSITES

The Sites and/or products and service may contain links to other websites. We are not responsible for the actions, practices, or content of such websites linked to or from the Sites. You understand that such websites may have their own legal documents to which you must agree to prior to using and that we have no control over these legal documents. As always, you understand that it is your responsibility to verify your legal use of a website as well as use of information from the website with the corresponding website owner.

MARKET RESEARCH

We may conduct online research surveys in order to gather feedback about the Sites, our products an services and opinions on important issues. When participating in a survey, we may ask you to submit personally identifiable information. This personally identifiable information is used for research purposes, and is not used for sales solicitations. Personally identifiable information collected through market research will be used only by us and will not be given or sold to a third party without your consent or as otherwise permitted by this Privacy Policy.

USE OF AGGREGATE DATA

We may combine non-personal information you provide with information from other users to create aggregate data that may be disclosed to third parties. Aggregate information does not contain any information that could be used to identify you and does not include your personal contact information.

WHEN WE MAY DISCLOSE YOUR INFORMATION

Except as set forth below or as specifically agreed to by you, we will not disclose any personally identifiable information as gathered from you.

We may share personally identifiable information in limited fashion to our contractors and service providers that perform services on our behalf, including, but not limited to, operation of the Sites technology, marketing services, research services and other related services. Unless you have opted-out of such sharing, these contractors also may have access to your email address to send newsletters or special promotions to you on our behalf or to send emails to you for purposes such as conducting market research on our behalf. Access to your personally identifiable information by such contractors and service providers is limited to the information reasonably necessary for the contractor to perform its limited function for us.

We may share personally identifiable information we collect, as permitted by law, to companies such as credit reporting agencies, or servicing and processing companies, or when required or advised to do so in response to a valid legal requirement to release this information; or in special cases, such as in response to a physical threat to you or others, to protect property, or defend or assert legal rights, to defend ourselves in litigation.

If you prefer that we do not share certain information with our contractors and service provider, as described above, you can direct us not to share that information by contacting us at info@maiz.in Finally, we may provide content and services to you through websites other than our own. We will not disclose your personally identifiable information to these third party websites without your consent, but you should be aware that any information you disclose on such websites is NOT subject to this Privacy Policy.

SECURITY POLICY & USER ID/PASSWORD

Our Sites utilizes various information security measures such as internet firewalls, an intrusion detection system, encrypted data transmission, and operating procedures to protect your personal data, accounts, passwords, etc. This information is kept completely separate and confidential, unless you have given someone-else your user ID and password. As such, you should protect your user ID and password and NOT share it with anyone.

TRANSFER OF OWNERSHIP

If the entire or substantial ownership of the Sites were to change, your user information may be transferred to the new owner so the service can continue operations. In any such transfer of information, your user information would remain subject to the promises of our then current Privacy Policy.

YOUR ACCEPTANCE OF THIS PRIVACY POLICY

This is our entire Privacy Policy and it supersedes any earlier version. You agree to it every time You use the Sites

If we make any material changes to this Privacy Policy, we will notify you by email or by posting a prominent notice on the Sites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Sites or products / services constitutes your agreement to be bound by such changes to this Privacy Policy. Your only remedy, if you do not accept the terms of this Privacy Policy, is to discontinue use of the Sites and products / services.

GRIEVANCE REDRESSAL

If you have any other concern or grievance with respect to any of content/information/data/products or services offered on the Sites, please send an e-mail to our grievance officer/nodal officer, whose details are mentioned herein below:

Name: Darshan Sarvaiya

Email ID: darshan@maiz.in

Address: B-102, Aurus chambers, Shivram Seth Amritwar Marg, Near Sumer Kendra , Behind Mahendra Tower, Lower Parel West, Mumbai, Maharashtra 400013

Phone No.: +91 8097580954

Upon receipt of your complaint by the grievance officer/nodal officer, an immediate compliant acknowledgement ID shall be assigned to your complaint, which shall also be intimated to you to track the status of the complaint. The nodal officer shall redress the compliant within 15 working days from the date of receipt of compliant. However, the following delays are excluded for calculation of time taken for redressal of your complaint: (a) time taken by you to provide relevant information and documents, if any; and (b) In case the redressal involves a third party, any delay caused by such third party.

QUESTIONS ABOUT THIS PRIVACY POLICY

Should you have a privacy question about the Sites and/or the our products / service, please email our customer service department at info@maiz.in